Cancellation and Refund Policy for LexEdge.ai

Effective Date: 20 May 2024

1. Introduction

This Cancellation and Refund Policy (“Policy”) outlines the conditions under which you may cancel your subscription to LexEdge.ai (“we,” “our,” or “us”) and any eligibility for refunds. By purchasing a subscription to our services, you agree to the terms of this Policy.

2. Subscription Plans

LexEdge.ai offers multiple subscription packages, each providing different levels of access to our features and services (“Subscription Plans”). The specific details of each Subscription Plan, including the features and pricing, are outlined on our website.

3. Free Trial Period

  • Eligibility: We may offer a free trial period for certain Subscription Plans (“Free Trial”). The duration of the Free Trial and the features available during this period will be specified at the time of sign-up.
  • Conversion to Paid Subscription: Unless you cancel before the end of the Free Trial period, your Free Trial will automatically convert to a paid subscription at the end of the trial period, and you will be charged the applicable subscription fee.
  • Cancellation During Free Trial: You may cancel your Free Trial at any time before it converts to a paid subscription. No charges will be applied if you cancel within this period.

4. Subscription Cancellation

  • How to Cancel: You can cancel your subscription anytime by logging into your account and following the cancellation instructions or by contacting our customer support team at [Insert Contact Information].
  • Effect of Cancellation: Upon cancellation, you will continue to have access to the subscribed services until the end of your current billing cycle. No further charges will be made after the cancellation is effective.
  • No Prorated Refunds: We do not offer prorated refunds for cancellations made in the middle of a billing cycle. Your subscription will remain active until the end of the billing period.

5. Refund Policy

  • Eligibility for Refunds: Refunds are generally not provided for subscription fees paid, except as described below:
    • Service Issues: If you experience a technical issue with our services that we cannot resolve within a reasonable time frame, you may be eligible for a refund for the affected period.
    • Billing Errors: If you believe there has been a billing error, please get in touch with us immediately. We will review the issue and, if an error is found, we will refund the incorrect charges.
    • Legal Right of Withdrawal (if applicable): Depending on your location, you may have a legal right to withdraw from your subscription purchase within a certain time frame. This right, if applicable, will be detailed in your jurisdiction’s specific consumer protection laws.
  • How to Request a Refund: To request a refund, please contact our customer support team at [Insert Contact Information] with your account details and the reason for the refund request. Refund requests will be evaluated on a case-by-case basis.

6. Downgrading Your Subscription

  • Downgrading Plans: You may downgrade your Subscription Plan at any time. The downgrade will take effect at the start of the next billing cycle. No refunds will be provided for the current billing cycle.
  • Feature Access: Downgrading may result in losing access to certain features or services in the higher-tier Subscription Plan.

7. Subscription Renewal

  • Automatic Renewal: All subscriptions will automatically renew at the end of each billing cycle unless cancelled before renewal. Unless otherwise notified, the renewal will be for the same term and at the current subscription rate.
  • Notice of Renewal: You will receive a notice of your upcoming subscription renewal, including any changes to pricing or terms, before the renewal date.

8. Changes to This Policy

We may update this Cancellation and Refund Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top will be revised. Your continued use of the Services after any changes constitute your acceptance of the new Policy.

9. Contact Information

If you have any questions or concerns about this Cancellation and Refund Policy, don’t hesitate to get in touch with us at:

[email protected]