Digital Delivery Policy for LexEdge.ai
Effective Date: 20 May 2024
1. Introduction
This Digital Delivery Policy (“Policy”) outlines the procedures and conditions related to the delivery of digital products and services provided by LexEdge.ai (“we,” “our,” or “us”). By purchasing or subscribing to our services, you agree to the terms of this Policy.
2. Delivery of Digital Products
- Instant Access: Upon successful payment and account creation, you will receive instant access to the subscribed digital services or software provided by LexEdge.ai. This includes access to features, tools, and any digital content associated with your subscription plan.
- Account Activation: Your user account will be the key to accessing the purchased services. You will need to log in to your account to access the services.
- Email Confirmation: After completing your purchase or subscription, you will receive an email confirmation that includes details of your purchase and instructions on accessing your digital products. Please ensure that the email address you provide during the purchase process is accurate and current.
3. Accessing Your Services
- User Dashboard: All digital products and services can be accessed via your LexEdge.ai user dashboard. You can manage your subscription, access tools, download any applicable digital content, and view your account details from here.
- Downloadable Content: If your subscription includes any downloadable software or digital content, links to these downloads will be provided in your user dashboard or via email. Ensure that you download and back up your digital content promptly, as access to these downloads may be limited to the duration of your subscription.
4. Delivery Timeframe
- Immediate Delivery: For most digital products and services, delivery is immediate upon completion of the payment process and account setup. In cases where delivery is delayed (e.g., due to technical issues), we will notify you and provide an estimated time for resolution.
- Service Activation Delays: In rare cases, there may be a delay in service activation due to payment processing, account verification, or other technical issues. If you do not receive access within [Insert time frame, e.g., 1 hour], please contact our support team for assistance.
5. Issues with Digital Delivery
- Non-Receipt: If you do not receive access to the purchased digital services within the specified timeframe, please check your email’s spam/junk folder, and ensure that you are checking the correct email address associated with your LexEdge.ai account. If the issue persists, contact our support team for assistance.
- Access Problems: If you encounter any issues accessing your digital products or services, such as incorrect login credentials or technical difficulties, please reach out to our support team at [email protected].
6. Refund and Cancellation
- Refund Policy: For information on refunds and cancellations, please refer to our Cancellation and Refund Policy [insert link to the Cancellation and Refund Policy].
- Service Interruptions: If the delivery of our digital services is interrupted due to unforeseen circumstances (e.g., technical outages), we will work to resolve the issue as quickly as possible. Compensation or refunds will be evaluated on a case-by-case basis.
7. Changes to This Policy
We may update this Digital Delivery Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top will be revised. Your continued use of the Services after any changes constitute your acceptance of the new Policy.
8. Contact Information
If you have any questions or concerns about this Digital Delivery Policy, please get in touch with us at: